We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?
The return window is within 30 days.
1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2.Shipping Fee: The product arrive damaged, different, or not working, Plushshop.com will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer need to offer the return shipping fee. 

 

What should I do if I need to request a return&exchange?To initiate a return&exchange, please contact our customer service team (service@plushshop.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.


How will I receive my refund?
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
2. Please make sure you don't include non-plushshop.com items by accident in your return package. We will not be responsible for sending back those items to you.

EU Right of Withdrawal

If you are a consumer located in the European Union, you may have the legal right to withdraw from your purchase within 14 days after receiving your order without providing a reason.

To exercise your withdrawal right, please submit a request through our Withdrawal Request page or contact our support team before the withdrawal period expires.

Once your withdrawal request has been approved, products must be returned in their original condition and packaging. Refunds will be processed in accordance with applicable consumer protection laws.

Exceptions may apply to customized, personalized, made-to-order, or other products exempt from withdrawal rights under applicable law.

For questions regarding your withdrawal rights, please contact us at service@plushshop.com.


NOTE: If you have any issues with your return, you can contact Customer Support service@plushshop.com