How PlushShop Pre-Order Work

A PlushShop pre-order lets you reserve a product before its production and fulfillment process is complete. Most pre-order products are prepared for dispatch within approximately 20–40 days. Some can be ready in about 20 days, while others require longer. Every pre-order product displays a more specific estimated dispatch date or date range on its product page, which customers can review before purchasing. That product-specific estimate is the date that applies to the order.

Pre-Order, Dispatch and Delivery Are Different

Stage	What it means	Typical timing
Pre-order / production	The plush is being produced, completed or prepared for fulfillment.	Most items are about 20–40 days; use the specific date range on the product page.
Dispatch	The parcel leaves fulfillment and is handed to the carrier.	Tracking is issued after carrier handoff.
Delivery	The carrier transports the parcel to the customer.	US warehouse to a US address: commonly 2–4 days. Other routes: often 7–10 business days; some destinations may take 10–20 business days.

Delivery estimates begin after dispatch. They do not include the pre-order production period.

Before You Place a Pre-Order

1. Select the correct product and variant.

2. Find the pre-order status and estimated dispatch window shown near the purchase options or Product Features.

3. Review the size, materials, price, packing method and delivery estimate.

4. If buying several items, check whether any have later availability dates.

5. Use an email address you regularly check so you can receive order, delay and shipping updates.

What Happens After You Order?

1. Order confirmation — You receive an email confirming the products, selected variants, payment and delivery address.

2. Production or completion — The design moves through the remaining production, finishing and quality inspection steps.

3. Fulfillment preparation — The finished item is assigned to an available fulfillment location and packed.

4. Carrier handoff — The parcel is handed to the shipping carrier.

5. Shipping confirmation — You receive a tracking number or link after dispatch.

Where to Find Your Estimated Dispatch Date

The most relevant dispatch estimate is the date or date range displayed for the selected product variant when you place the order. Save your order confirmation and, if useful, a screenshot of the product availability information. General site-wide estimates do not replace a clearly stated product-specific date.

Orders Containing Several Products

If one order contains both in-stock and pre-order products, PlushShop generally ships the available in-stock items first. The remaining pre-order items ship when they are ready. Customers can also request a different arrangement by contacting service@plushshop.com with the order number. Additional parcels may use separate tracking numbers.

Why Can a Pre-Order Date Change?

Estimated dispatch dates are based on the production plan available when the product is listed. A date may change because of:

Sample or construction adjustments needed to meet the approved design

Material or embroidery production delays

Additional quality inspection or product correction

Unexpected order volume

Holiday schedules, carrier capacity or fulfillment disruption

Events outside reasonable operational control

A changed estimate does not mean that tracking has been lost; tracking only begins after the parcel is handed to the carrier. When a material production delay occurs, PlushShop should send an update to the email address associated with the order.

Tracking a Pre-Order

A pre-order does not have active carrier tracking while it is still in production. Tracking becomes available after dispatch. The first carrier scan may take several days to appear. If your shipping confirmation has been sent but tracking has not updated for more than seven days, contact service@plushshop.com with your order number.

Changing or Cancelling a Pre-Order

Contact customer support as soon as possible if you need to correct an address, change an order or request cancellation. Whether a request can be completed depends on the product, order status and the cancellation and refund policy applicable to the purchase. Custom or personalized products may be subject to different rules, subject to applicable consumer law.

Pre-Order FAQ

Does “pre-order” mean the item is sold out?

Not necessarily. It means the item is available to reserve before the production and fulfillment process is complete. A sold-out item cannot be purchased unless it is restocked or reopened.

Will I be charged when I order or when the item ships?

Unless the checkout expressly states otherwise, payment is collected when the pre-order is placed so the order can be reserved and processed.

Can I order an in-stock item and a pre-order together?

Yes. PlushShop generally ships the available in-stock products first and sends the pre-order products when they are ready. You may contact customer support with your order number if you prefer a different arrangement.

Why have I not received tracking yet?

Tracking is created after dispatch, not during production. First compare the current date with the estimated dispatch window shown for your product. If that window has passed without an update, contact customer support.

What should I include when contacting support?

Include your order number, the email address used at checkout, the product name and a concise description of your question. This helps the team locate the order and respond accurately.

Need Help With a Pre-Order?

Email service@plushshop.com and include your order number. For the fastest review, send one complete message containing the relevant product name, selected variant and your question.